Frequently Asked Questions
Everything you need to know about your drone technology and orders.
What is the average shipping time for new orders?
We typically process orders within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
Do your drones come with a manufacturer warranty?
Yes, all electronics purchased through NOTDrones include a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened products?
We offer a 30-day return window. If the product has been opened, it must be returned in its original packaging with all accessories included; a small restocking fee may apply.
Are batteries included with every drone purchase?
Every drone kit includes at least one rechargeable intelligent flight battery. Specific 'Combo' packages may include additional batteries and a multi-charging hub.
Do I need a license to fly the drones sold on your site?
Licensing requirements vary by country and drone weight. We recommend checking your local civil aviation authority's regulations regarding hobbyist versus commercial pilot certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.